24 app believes that gaming should always be enjoyable and controlled. We place the highest importance on the mental and financial well-being of every player in Bangladesh. While playing on our platform, you can always set your own limits and get support whenever you need it. Responsible gaming is not just a policy — it is part of our culture.
Problems begin when gaming goes beyond the bounds of entertainment. Following the principles below will ensure your experience stays positive at all times.
Set a fixed budget before you start gaming and never go beyond that limit. Only spend money that, if lost, will have no impact on your daily life. Review your gaming expenses every week or month and reduce your limits if needed. Remember, gaming is for entertainment, not as a source of income.
Set aside a fixed amount of time for gaming each day and stop playing outside of that time. Playing for long stretches in one sitting increases mental fatigue and the risk of addiction. Take regular breaks and spend time with family and friends. Use the session timer on our platform to manage your own time.
Always treat gaming as a form of entertainment, never as a solution to financial problems. Avoid the urge to place more bets after a loss to try to win back money. If gaming is causing stress or anxiety instead of enjoyment, taking a break is the right decision. Playing with a healthy mindset gives you the best experience.
24 app strictly prohibits anyone under the age of 18 from using the platform. Age is verified at registration and identification may be requested in suspicious cases. Keep parental controls active on your devices to prevent children from accessing this platform. Ensuring children's online safety is everyone's responsibility.
If you feel gaming is getting out of control, use our self-exclusion feature. You can request to temporarily suspend your account for a set period of time. This service is completely confidential and we respect your decision. Contact our support team and we will take prompt action.
Gaming addiction is a real issue, and talking about it is not a sign of weakness. Share your feelings with family, friends, or a professional counselor. Our support team is always here for you and ready to provide the information and assistance you need. Reaching out for help is the bravest step you can take.
If you notice any of the following signs in yourself, take a break immediately and seek support.
You are spending beyond your set limits and placing more bets to recover lost money. Continuing to game by taking on debt or draining your savings is a serious warning sign. You should never cut back on essential family expenses to spend money on gaming.
You are spending far more time gaming than planned and cannot stop. You are cutting into sleep, work, or family time to game. You feel restless or irritable when you try to stop gaming.
You are turning to gaming to cope with stress, loneliness, or sadness. You feel uncomfortable or anxious when you are not gaming. You are hiding your gaming habits from loved ones.
Gaming is causing tension in your relationships with family or friends. You are unable to focus at work or on your studies. You are repeatedly arguing with loved ones about gaming.
24 app provides a number of effective tools to help keep you safe. Using these, you can take control of your own gaming experience.
You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Increasing a limit requires a specified waiting period, which protects you from making impulsive decisions. This feature is one of the most effective ways to protect your finances.
Set a time limit for each gaming session and receive an automatic alert when time is up. There is also an option to have your session end automatically after a set time. This tool keeps you mindful of time and helps prevent excessive gaming. Taking regular breaks keeps your mind fresh.
You can temporarily suspend your account for a set period (from 7 days up to 6 months). A permanent exclusion option is also available, which closes your account entirely. No promotional messages will be sent during the exclusion period. This decision is completely confidential and we respect your choice.
You can view a complete record of your gaming history, deposits, and withdrawals at any time. This information helps you stay aware of your own habits and make necessary changes. Monthly summary reports help you analyze your gaming patterns. Transparency and awareness are the foundation of responsible gaming.
Find answers here to the most frequently asked questions about responsible gaming.
At 24 app, we believe every player deserves a safe and enjoyable experience. Our support team is always ready to help with any questions or concerns you may have. To learn more about responsible gaming, visit our FAQ page or contact us directly. Together, we can make gaming a positive and enjoyable experience for everyone.